The Right Incentives: Keys to a Successful Per-Ticket Service Desk Model

Key to a successful per-ticket service desk model

Partnering with the right service desk provider can be a game-changer for many businesses. It allows the organization to focus on their core operations while entrusting the day-to-day IT support to a specialized team. However, if your service desk provider charges per incident or per ticket, be on the lookout for price gouging tactics. While it is a straightforward and cost-effective way to manage IT issues, the per-ticket model, if not implemented properly, can create significant challenges and misaligned incentives that undermine long-term success.

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