For over 15 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. These traits are made possible by our five core enablers, which make RL Canning the best partner for your IT Service needs.
People & Core Values
You need great people to achieve success. We take great pride and care that our people have strong technical skills and exhibit our core values every single day.
We value our values. They define what we value. The standards of behavior, principals, competencies and capabilities we hold in high regard. We don’t just talk about our values, we live them every day. If you don’t believe us, just ask our customers.
Your trust is incredibly important to us. We built our Customer Engagement Model to make sure we are doing everything we can to make you successful and earn your trust.
Each engagement starts with a Connect session in which we define what success looks like. We’re not talking SLAs…..this is a discussion on your business objectives and desired outcomes. As we deliver, we’ll measure the results, identify improvements, and report on progress or gaps. We’ll adjust together as necessary because your definition of success is constantly evolving as your business evolves.
The one certainty that you can count on in business today is that the pace of change and disruption is only going to get faster. Your IT services need to be designed to enable your business to succeed in this era of uncertainty.
Our service design framework aligns IT services to the needs of your business and help you strike a balance between cost and speed, compliance and innovation, and service levels and productivity. Our services are designed for flexibility, adaptability, and improving business performance.
Delivery Operating Model
Our Delivery Operating Model is based on IT Service Management (ITSM) leading practices. But that’s not what makes us unique. We complement ITSM with Lean and a philosophy of continuous improvement. Our people are constantly looking for opportunities to improve the efficiency and effectiveness of your IT. We never stop learning and improving.
User Experience (UX) encompasses every interaction your employees, customers, and business partners have with your IT services. Users today are more connected, more informed, and have higher than ever expectations of Information Technology.
We’ll partner with you to define your most important users, their perceptions, expectations, and needs, and design an experience that exceeds their expectations. Your users will love you for it. Your business will appreciate the improved productivity.